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Public keys authenticate the Retell website widget and browser web calls. You can include public keys in frontend code; keep API keys on your server. Use public keys for:
Edit Public Key dialog showing allowed domains, reCAPTCHA protection, and the score threshold.

Configure the public key's allowed domains and optional reCAPTCHA protection.

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Create or edit a public key

  1. Open API Keys → Public Keys in the Retell dashboard.
  2. Add a public key or select an existing one to edit.
  3. Add the domains that can use it, such as example.com or app.example.com. Add localhost for local development.
  4. Save the key and copy its value into your widget configuration or Web SDK client.
Only allow domains you control, and remove domains you no longer use.

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Google reCAPTCHA v3 protection (optional)

Enable Google reCAPTCHA v3 to help limit automated abuse. When enabled, creating a web call or starting a widget conversation requires a valid reCAPTCHA token. To enable reCAPTCHA:
  1. Edit the public key and enable Abuse Prevention (Google reCAPTCHA).
  2. Add your reCAPTCHA secret key from Google’s reCAPTCHA console.
  3. Set the Score Threshold. The dashboard defaults to 0.5 (as of September 2026). Requests below the threshold are rejected; higher thresholds can also reject more legitimate users.
  4. Save your changes.
Your frontend uses the reCAPTCHA site key to obtain tokens; keep the secret key in the dashboard. Follow Google’s reCAPTCHA v3 guide to obtain a fresh token when the user starts a call. For the Web SDK, pass it as recaptchaToken to createWebCall(). For the website widget, configure its reCAPTCHA site key.