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We will not populate custom post-call analysis fields for calls that were not connected or where no conversation took place. Please check whether the field exists before using it.
After a call is analyzed, you can access the analysis results through three different methods:
  1. Dashboard - Visual interface for quick access and review
  2. Webhook - Real-time notifications with analysis results
  3. API - Programmatic access to call analysis data

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Method 1: Dashboard

Access your analysis results directly through the dashboard’s history tab. This provides a user-friendly interface to:
  • View all analyzed conversations
  • Filter and search through analysis results
Your defined analysis categories appear in the “Conversation Analysis” column, allowing for quick insights into each conversation.
Post-call analysis history view

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Method 2: Webhook

Receive real-time notifications when call analysis is complete. The webhook payload includes: 
{
  "event_type": "call_analyzed",
  "call": {
    // Call object with call_analysis field populated
  }
}
To set up webhooks, visit the Webhook Configuration section.

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Method 3: Get Call API

Retrieve analysis results programmatically using the Get Call API. Example Response: 
{
  "call_id": "123",
  "call_analysis": {
    // Analysis results object
  }
}
For detailed API documentation and response schemas, refer to the API Reference.

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Video: Add Post call Analysis to Excel Using Make.com

See community templates in docs